Xytec Assist is a smart AI tool that supports agents during customer calls by instantly answering questions, so there's no need to pause, search through documentation, or contact a supervisor.

When paired with Infoarc, you can reduce customer handling time by up to 75%. Infoarc creates an internal information repository that Xytec accesses using natural language. Together, they form a powerful solution—Infoarc organizes the information, and Xytec delivers it in real time during interactions.

This not only streamlines the agent experience but also reduces training time for new agents by making information easy to access and understand on the fly. It also frees up supervisors, team leads, and managers to focus on leadership and strategic tasks, instead of constantly being pulled into routine customer support.