The QAer360

Stop reviewing your calls. Let The QAer360 do it for you.

Welcome to The QAer360, your ultimate solution for complete data analysis of caller interactions.

Our comprehensive QA software takes quality assurance to the next level.

The QAer360 will gather the interaction data from the entire call, including data entered into forms for submissions, analyze and review the data, and notify the appropriate party of any problems if found.

The QAer360 completely reviews your customer interactions to help you ensure your agents are giving their best customer service experiences possible.

  • Split second full QA reviews: Transcribed interactions are fully reviewed within less than a second, from the beginning of the call, all the way through closing along with any forms filled out and submitted for the call.

  • Real-time Monitoring: Stay on top of your customer interactions with our advanced real-time monitoring capabilities. Analyze agent and customer interactions in the moment to make immediate improvements.

  • Performance Analytics and Reporting: Data-driven insights are at your fingertips with The QAer360. Our platform provides detailed performance analytics and custom reports, enabling you to identify trends, strengths, and areas for improvement.

  • Seamless CRM Integration: The QAer360 integrates seamlessly with your existing CRM systems. Upgrade your workflow and ensure all customer interactions are efficiently analyzed.

  • Customizable Quality Control Parameters: Tailor The QAer360 to meet your specific quality control needs. Create custom setups and evaluation criteria to align with your unique business requirements. Have a specific scoring system? The QAer360 has you covered there too!

  • Quality Improvement Recommendations: Receive intelligent recommendations for enhancing your customer interactions. Use The QAer360’s results to improve your customer service experience.

Key Features

Why Choose The QAer360:

  • Boost Customer Satisfaction: Deliver exceptional customer service that leads to increased satisfaction and loyalty.

  • Enhance Agent Performance: Empower your agents with data-driven insights and personalized feedback to improve their skills.

  • Improve Efficiency: Streamline your quality assurance process and save valuable time and resources.

  • Data-Driven Decision Making: Make informed decisions based on real-time data and analytics.

  • Stay Ahead of the Competition: Gain a competitive edge with top-notch customer interactions.